Mendix Field Service Management

A Mendix FSM app will free engineers and technicians from wasting hours a week searching through job information files, manuals, specifications, or other documentation. Everything is provided digitally, linked to the work order.

The suite offers a single frontend that integrates with the existing software you already have. Your team won't have to type job reports into multiple systems, nor will they need to take notes on paper and transcribe them later. Your technicians enter information just once for everything to be updated.

Mendix FSM can incorporate data from multiple sources, including RFID-based asset performance data. By using a combination of data, algorithms, and the manufacturer's suggested servicing frequency, you can move from fixed-schedule maintenance to data-driven, predictive maintenance work.

A personalized dashboard allows technicians to view their day’s tickets, all accurately assigned to them based on variables like their location, experience, knowledge, skills, and certifications. Approaching the job, Mendix FSM automatically serves up the information they’ll need for the task.

Field service engineers aren’t always able to connect to wifi or mobile data on arrival at a job. With Mendix FSM, that’s no longer an issue. All the relevant data will have been downloaded automatically to their mobile device earlier, so everything is accessible when onsite, even when offline in a signal black spot.

Mendix FSM provides your organization with a single, definitive information repository. No more hunting for documents. No more confusion over which version is current or approved. As engineers enter information directly, rather than on paper, there’ll be no data transcription errors, either.