Why Mendix FSM?

The Mendix FSM suite facilitates digital transformation of field service management operations through a comprehensive set of integrated software applications. We offer a range of flexible and scalable cloud-based applications that are adaptive and configurable to our customers' needs.

“Unplanned downtime costs industrial manufacturers an estimated $50 billion annually. Equipment failure is the cause of 42% of this unplanned downtime.”

Maximize technician productivity and minimize unplanned downtime

Remove all inefficient paper-based processes

Paperless

A Mendix FSM app will free engineers and technicians from wasting hours a week searching through job information files, manuals, specifications, or other documentation. Everything is provided digitally, linked to the work order.

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Make data input quick and easy

Integrated

The suite offers a single frontend that integrates with the existing software you already have. Your team won't have to type job reports into multiple systems, nor will they need to take notes on paper and transcribe them later. Your technicians enter information just once for everything to be updated.

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Shift to data-driven maintenance

Smart

Mendix FSM can incorporate data from multiple sources, including RFID-based asset performance data. By using a combination of data, algorithms, and the manufacturer's suggested servicing frequency, you can move from fixed-schedule maintenance to data-driven, predictive maintenance work.

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Give every technician their own digital job-pack for the day

Personalized

A personalized dashboard allows technicians to view their day’s tickets, all accurately assigned to them based on variables like their location, experience, knowledge, skills, and certifications. Approaching the job, Mendix FSM automatically serves up the information they’ll need for the task.

Access information anywhere, anytime

On/offline

Field service engineers aren’t always able to connect to wifi or mobile data on arrival at a job. With Mendix FSM, that’s no longer an issue. All the relevant data will have been downloaded automatically to their mobile device earlier, so everything is accessible when onsite, even when offline in a signal black spot.

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Provide high-quality, trusted information

Data quality

Mendix FSM provides your organization with a single, definitive information repository. No more hunting for documents. No more confusion over which version is current or approved. As engineers enter information directly, rather than on paper, there’ll be no data transcription errors, either.

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Applications

  • ASSET MANAGEMENT

Register and manage assets. Note relevant tools and spare parts to help your technicians prepare for and execute jobs effectively.

  • WORK ORDER EXECUTION

Allows a mobile maintenance technician to accept work orders and then automatically receive all the information needed to successfully execute the jobs.

  • REMOTE MONITORING

Track asset health in real time. Manage asset performance and create work order service jobs like maintenance, repairs, and other operations.

  • FIELD SERVICE SCHEDULING

Automatically assign and schedule work orders with technicians based on their skills, availability, location and commute time, or other criteria.

  • PREDICTIVE MAINTENANCE

Drawing on output data from asset-linked IoT systems, automatically generate work orders and route them to an appropriate technician.

  • SERVICE PORTAL

Enable both internal and external customers of your FSM services to create their own asset service requests. Customers can also track and trace work order progress, view invoices, agreements and asset information.

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